FAQ

Jason and Sandy Holland of Travel Simplicity are owners and Travel ButlersWhat exactly is a travel butler?

A travel professional who cares more about you then about where you want to go. We take all the details of your travel experience into account along with your personal passions and weave them together to make your life more enjoyable and your vacation, honeymoon, or corporate retreat a wonderful experience. Think wedding/financial planner and well, a butler, except someone focused on travel.

What places can you send someone?
Practically anywhere you want. We will have recommendations but you can relax on a river cruise in China, enjoy yachting in the Caribbean, climb the Rockies, or go camping in Acadia National Park. Whatever suits your fancy.

What makes you special?
You. We take time to know you and we designed the whole business to put you first. This allows us to spend as much time with you as necessary. We do not need to rush or hurry to get on to the next person. You are our priority and we love it!

What credentials do you have?
We have helped people around the United States and Canada. We have been featured on the front page of the York Daily Record newspaper, in the Central Penn Business Journal and the international APEX magazine. We are members of the national trade organizations, ASTA and NACTA. Locally we are affiliated with the West Shore Chamber of Commerce.

What are your limitations?
We are limited only by our combined imaginations and the budget.

Who do you work with?
We work with all kinds of different people who value their time and want something special on vacation, their honeymoon, destination wedding, or whatever you want. We work with you and your individual needs.

Who should I ask for when I call or email?
When you call or email you should expect to get a response from either Jason or Sandy, the owners, usually within 1 business day if not sooner.

Why should I care?
Because to us you are special. When you travel there are so many details to be decided. Where to go? When to go? How should I get from here to there? What is the best price? How do I get through security? What souvenirs can I bring back home? Will I have to pay duty? You get the idea. There are lots of questions and even more potential answers. Personal service + unique customized travel experiences + more free time - stress = happy clients. We make this easy.

Why travel?
Seeing the world changes us. It helps us to better appreciate home and bond with family. It allows us to experience life differently and gives us new eyes with which we can see the world, our neighbors and ourselves. Refresh, rejuvenate and revitalize.

Why come to you when I can book it myself on the internet?
Time. Your time is the most valuable asset you have. With it you can spend time looking for the best deal on the internet or you could be spending time with your children or enjoying a nice dinner with friends. Let us take the work, the stress and the time on our shoulders so that you can simply go and enjoy. Especially with the peace of mind in knowing that we have your best interests at heart and are planning your next vacation just like you expect. The question ultimately comes to what is the most important part of your journey, the cost or the experience? If you answer experience, we are the right travel butlers for you.

When should we start the planning process?
Planning is best started 1 year to 6 months before you travel. In some cases it is better to start even earlier. Cruises tend to give some of the best rates and have the best availability a full year before the departure date. Some posh hotels and restaurants must be booked well in advance. Some sports events sell tickets a few years in advance of the actual occurrence.

Where are you located?
We are located in Etters, Pennsylvania. We are within a 2 hour drive of Washington, DC; Wilmington, DE; Cherry Hill, NJ; Philadelphia, PA; and Baltimore, MD. We are easily accessible by interstate 83, 81, 15 and the PA Turnpike. We work out of our house because we love to invite you over just like we do with our friends. It also keeps overhead low so that we can continue to provide you with unique and personalized service.

Where to do you send clients?
Anywhere in the world that you want to go (unless you want to go to a war zone or something ridiculous like that). Enjoy a romantic weekend in New York City. Sample the savory reds of wine country in California. Celebrate your birthday in Las Vegas. Experience a once-in-a-lifetime safari through Africa. Climb up to the base camp at Everest. What is your passion?

How long does it take to plan a vacation?
Planning time varies greatly. Something basic may take up to 2 days to plan. Most Signature trips involving custom tailored itineraries run between 20-40 hours of work spread out over 2-3 weeks.

How much does it cost?
Our professional services start at just $500. What are you waiting for? Get rid of the stress and just enjoy your next journey. Contact us for the details.

How can I pay?
The best way to pay for services is to pay via check to Travel Simplicity. For products like noise-cancellation headphones and luggage, payments can also be made using a major credit card. If it is necessary to pay via credit card for travel planning or other services we will work with you to figure out a good solution.